The Poet Grey Leather Tote Bag

We aim to ship all orders quickly and efficiently. Please read our shipping guidelines below.

We offer free delivery across all states in United states for all order above $99/-

Order Processing Times

• Order Cutoff: Monday – Friday, 9AM to 6PM (PST)
• Handling Time: 3–4 business days
• Transit Time: 5–6 business days

Delivery Estimates

Standard Shipping: 8–10 business days (processing + transit)

Delivery times may vary due to location, weather, and courier delays.

Tracking Your Order

Once shipped, you will receive a tracking ID via email within 24 hours. You can monitor your delivery status in real time.

Lost or Stuck Orders

If your order is:

• Lost
• Returned to sender
• Stuck in customs

We will investigate and arrange a replacement with full tracking.

Shipping insurance is included for all orders.

Shipping Restrictions

We currently do not ship to:

• PO Boxes
• APO/FPO addresses

A physical address must be used at checkout.

Couriers Used

We partner with reliable carriers including:

• DHL
• FedEx
• USPS
• UPS

If your parcel shows “on hold” or delivery attempts fail, it is the customer's responsibility to coordinate with the courier.

Taxes & Customs Duties

All prices are listed in USD and exclude taxes/duties. Import fees depend on your country and are payable by the customer upon delivery.

Customer Support

For shipping inquiries:
Email: support@djapparels.com
Hours: Monday – Friday, 9AM–6PM (PST)